Common Errors When Uploading Bills and How to Fix Them

Manually registering your bills at prize.ird.gov.np is usually straightforward, but users occasionally run into errors. Here is a guide to troubleshooting the most common problems.

Error: "Invoice Not Found"

This is the most frequent issue. It means the details you entered do not match anything in the central CBMS database.
Fix: First, double-check that you typed the vendor PAN, invoice number, and date perfectly. If it is correct, the vendor might be experiencing a delay in syncing their local system with the central IRD servers. Wait 24 hours and try again. If it still fails, the vendor might have issued a fake bill.

Error: "Amount Below Threshold"

You will see this if you try to register a bill that does not meet the eligibility requirements.
Fix: Ensure the total amount is strictly greater than Rs 100. Bills for Rs 99 or less cannot be registered.

Error: "Invoice Already Registered"

The system only allows an invoice to be entered once.
Fix: If you paid via a digital method, your bill might have been enrolled automatically. Alternatively, someone else in your household might have already uploaded it. If neither is true, contact the IRD support desk.

Website Downtime

Sometimes the official portal is simply down for maintenance or overwhelmed by traffic.
Fix: Be patient and try again during off-peak hours, such as early morning or late at night. Do not use third-party sites; always wait for the official portal to come back online.